Refund policy

Our Promise

We accept returns for unused products in brand-new condition with packaging intact within 30 days of purchase. To initiate a return, contact us at sales@andoengineering.com. Customers are responsible for return shipping costs for change-of-mind returns.

Important: Change-of-mind returns are not available for international orders. All international sales are final due to the complexities of international shipping and New Zealand importation laws.

Refunds will be issued for the purchase price only (shipping and handling fees are non-refundable).

The Return Process

  1. Contact Us: Email sales@andoengineering.com to request a return authorization.
  2. Prepare Your Return: Securely pack the item in its original packaging and include proof of purchase or the original packing slip.
  3. Ship to Us: Once authorized, send your return to the address provided. Ensure the package is sealed to avoid damage during transit.
  4. Inspection and Resolution: Upon receiving your return, we will inspect the item and may offer a replacement, repair, or refund. Refunds will be issued to the original payment method within 3–5 business days after approval.

Faulty or Defective Items

If your item is faulty or defective, contact us at sales@andoengineering.com within 30 days of receipt. Under the Consumer Guarantees Act 1993 (CGA), New Zealand customers are entitled to a repair, replacement, or refund for goods that are faulty, not fit for purpose, or do not match their description.

We will cover return shipping for faulty items within New Zealand once the claim has been validated. For international customers, we will handle such claims professionally and in good faith.

Limited Lifetime Warranty

Our Limited Lifetime Warranty covers defects in materials or workmanship under the following conditions:

Warranty Conditions:

  • The product must have been purchased directly from Ando Engineering or an authorized reseller (proof of purchase required). For a list of authorized resellers, please contact us at sales@andoengineering.com.
  • The defect must be due to a production failure, not wear and tear, misuse, or modifications.
  • Products must be installed per Ando Engineering’s installation guidelines, including proper use of flex joints and bracing for exhaust manifolds.
  • The warranty is valid only for the original purchaser and is non-transferable.
  • Customers are required to return the product to us at their own cost for inspection to determine warranty eligibility.

Exclusions:

  • Fair wear and tear or accidental damage.
  • Modifications, alterations, or unauthorized repairs.
  • Damage caused by third-party components used with our products.
  • Costs associated with removing or installing parts for warranty replacement.
  • Damage to other components: Ando Engineering is not responsible for any damage caused to other components used alongside our products.

Note:

  • This warranty excludes claims for incidental or consequential damages related to the warranty issue.

Resolution:
We will replace eligible products at our discretion. If a replacement is unavailable, a refund up to the original purchase price may be issued.

Replacement Process

If the product is deemed eligible for warranty:

  1. A replacement product will be dispatched within 30 days of confirmation.
  2. If no replacement is available, a refund may be provided based on the original purchase price.

Statutory Rights

This warranty is in addition to your statutory rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986, applicable to New Zealand customers. International customers are not covered under the CGA but can expect professional handling of warranty claims.